Creating a great Airbnb guest experience in the Cotswolds

Creating a great Airbnb guest experience in the Cotswolds requires planning, attention to detail, and excellent customer service skills. Here are some of our top tips on how you can achieve this:

Cleanliness should be the main priority for your Airbnb Home: Ensure that the space is spotlessly clean before your guests arrive. This includes changing the bed linens, cleaning the bathroom, and making sure there is no dust or clutter.

Ensure that your Airbnb Home is comfortable to guests: Some ways this can be done is by ensuring that there is a comfortable bed, a well-equipped kitchen, and cosy seating areas can make your guests feel at home. Also, make sure your property has all necessary appliances and amenities like a washing machine, iron, coffee maker, toiletries, etc.

Leaving a personal note or a small welcome gift can leave a great impression. You could also provide a guidebook with personal recommendations for local attractions, restaurants, or activities.

Ensure that you have excellent communication. Be responsive to any questions or issues that may arise before, during, or after your guests’ stay. It’s also good to clearly communicate check-in and check-out procedures, house rules, and any other important information.

Ensure your property is safe. This includes fire extinguishers, smoke detectors, first aid kits, and clear emergency exit routes.

Provide information about the local area: including directions to nearby supermarkets, pharmacies, restaurants, and other attractions. If your place is in a unique location, let them know about any special places to visit.

Try to be flexible with your guests’ needs, if possible. This could include allowing early check-in or late check-out, accommodating pets or children, or making adjustments for guests with disabilities.

Encourage your guests to leave reviews and feedback. Positive reviews can attract more bookings, and constructive criticism can help you improve the guest experience.

You can always go beyond the basics to provide an exceptional experience. This could mean providing bikes for your guests to use, offering a complimentary bottle of wine, or even just making sure there’s fresh coffee for them in the morning.

Regular maintenance checks are important to ensure that everything in your property is in good working order. This includes checking the heating and air conditioning, plumbing, and any appliances.

By ensuring that you provide a top-notch, personalised service, you can help create a memorable experience for your guests and boost your ratings and reviews on Airbnb.